Privacy Policy
At ITXS.com.au, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when we may disclose it, how we seek to protect it, and the choices that may be available to you when using our website or contacting our business. This policy applies to information submitted through our website, enquiry forms, service request channels, and related online interactions connected with ITXS.com.au.
Effective Date: 15 March 2026
1. Scope of This Policy
This policy applies to information collected when you browse our website, submit a contact or quote request, communicate with us about potential or existing services, or otherwise provide information to us through online channels. It is intended to describe our general privacy practices and should be read together with any additional notices that may appear on specific pages, forms, or service materials where more context is required. By continuing to use the website, you acknowledge that you have had an opportunity to review this policy.
2. Information We Collect
We may collect information that identifies you directly, information that relates to your business or enquiry, and technical information generated through normal website use. This may include your name, email address, phone number, company name, project details, support requests, correspondence records, IP address, browser type, device information, approximate location information, referring pages, and website interaction data.
3. How We Use Information
We use collected information for legitimate business and operational purposes. These purposes may include responding to enquiries, preparing proposals or quotations, delivering requested services, managing projects, providing customer support, maintaining records, improving website performance, understanding how visitors use our content, preventing misuse, enforcing our policies, and complying with legal or regulatory obligations.
4. Cookies, Analytics, and Similar Technologies
Our website may use cookies, analytics services, session storage, and related technologies to support core functionality, measure traffic, understand page performance, and improve user experience. You can often control cookies through your browser settings, including by blocking or deleting them; however, doing so may affect parts of the website.
5. Disclosure of Information
We do not sell or rent personal information as part of our ordinary business operations. We may disclose information to service providers, contractors, hosting or technical support partners, professional advisers, infrastructure providers, and other parties who assist us in operating the website or providing services, where such disclosure is reasonably necessary for those purposes.
6. Data Security
We take reasonable technical and organisational measures designed to protect information from unauthorised access, disclosure, alteration, loss, misuse, or destruction. Even so, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
We retain information only for as long as reasonably necessary for the purposes for which it was collected, including to manage business relationships, maintain operational records, resolve disputes, enforce our agreements, and satisfy legal, tax, accounting, reporting, or compliance requirements.
8. Third-Party Websites and Services
Our website may include links to third-party websites, tools, social platforms, or services that we do not own or control. We are not responsible for the privacy, security, availability, or content practices of those third parties.
9. Your Rights and Choices
Depending on the nature of your relationship with us and the law that applies, you may have rights to request access to personal information we hold about you, ask for correction of inaccurate or incomplete information, enquire about how information is handled, object to or restrict certain forms of processing in limited circumstances, or withdraw consent where a specific activity relies on consent.
10. Children's Privacy
Our website and services are not directed to children under 16 years of age, and we do not knowingly seek to collect personal information from children through this website. If we become aware that information has been submitted by or about a child in circumstances where it should not have been collected, we will take reasonable steps to remove or appropriately manage that information.
11. Changes to This Policy
We may revise this Privacy Policy from time to time to reflect changes in our business operations, website features, service offerings, legal obligations, or privacy practices. When changes are made, the updated version will be posted on this page and the effective date will be revised where appropriate.
12. Contact Us
If you have questions about this Privacy Policy, would like to make a privacy-related enquiry, or want to request further information about how your data is handled, please contact ITXS.com.au through the contact channels available on the website. Our business operates from Melbourne, Australia.
